Privacy Policy

We value your trust. This Privacy Policy explains how The Wholesome Way collects, uses, stores and protects your personal information when you visit our website, complete our quiz, or interact with our services.

We aim to keep things simple, honest and non-judgemental, so you can understand exactly how your data is handled and make informed choices that feel right for you.

1. Who we are

This Privacy Policy applies to The Wholesome Way ("we", "us", "our") and governs the personal information we collect in connection with our website, quiz, content and related services designed to help you manage burnout and find balance in your life.

We are based in Australia and our handling of personal information is guided by applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us.

2. Scope of this Privacy Policy

This Policy covers personal information we collect when you:

Visit or browse our website.
Complete our quiz or any other assessment tools.
Sign up to receive resources, updates or emails from us.
Purchase or use any current or future services or programs we offer.
Contact us, provide feedback, or interact with us on social media.

By using our website or services, you agree to the collection and use of your information in accordance with this Policy.

3. What information we collect

We aim to collect only what we need to support you and improve our services. The types of information we may collect include:

3.1 Information you provide directly

Contact details: such as your name, email address and any other contact information you choose to share.
Quiz responses: your answers to our quiz or assessments, including information about your work, stress levels, routines and goals.
Account and purchase details: information you provide if you sign up for programs, sessions or digital products.
Communication content: any messages, feedback or enquiries you send to us by email, forms or social media.

3.2 Information collected automatically

When you visit our website, certain information may be collected automatically, such as:

Usage data: pages visited, time spent on pages, clicks and navigation patterns.
Device and technical data: IP address, browser type, device type, operating system and approximate location (city/region level).
Cookies and similar technologies: small data files used to remember your preferences and understand how our site is used.

We do not intend to collect sensitive health information through the website. Please avoid sharing highly sensitive personal details in forms or emails. If such information is shared, we will treat it with extra care and only use it for the purpose for which you provided it, or as otherwise required by law.

4. How we use your information

We use your information to support you in a calm, structured and practical way. Typical purposes include:

Providing personalised quiz insights, guidance or recommendations based on your responses.
Delivering content, resources and services you request from us.
Responding to your questions, feedback or support requests.
Improving our website, quiz and services by understanding what is most helpful for people like you.
Sending updates, tips or offers we believe may support your wellbeing and goals (you can opt out at any time).
Fulfilling our legal obligations and protecting our rights, our users and our business.

5. Legal bases for processing (where applicable)

Depending on where you are located, data protection laws (such as the EU/UK GDPR) may require us to explain our legal grounds for processing your personal data. Where those laws apply to us, we rely on one or more of the following bases:

Your consent, for example when you agree to receive emails or complete our quiz.
Performance of a contract, for example when you purchase a program or service.
Our legitimate interests, such as improving our services, maintaining website security and understanding how our resources are used.
Compliance with legal obligations, such as record-keeping or responding to lawful requests.

6. When we share your information

We do not sell your personal information. We may share your information with trusted third parties only when necessary, including:

Service providers who help us operate our website, deliver emails, process payments or run analytics (for example, hosting providers or email platforms).
Professional advisors such as lawyers, accountants or insurers, where reasonably necessary for legal, accounting or insurance purposes.
Authorities or other parties where required by law, regulation, court order, or to protect our rights, safety or the rights and safety of others.
Any other third party where you have expressly consented to the disclosure.

Where our service providers are located outside Australia, we take reasonable steps to ensure your information is handled in a way that is consistent with this Policy and applicable laws.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to make your experience smoother and to understand how people use our content. Cookies are small text files stored on your device when you visit a website.

Essential cookies help the site function correctly.
Analytics cookies help us see which pages and resources are most helpful.
Preference cookies may remember your settings so you don’t have to enter them again.

You can usually control cookies through your browser settings, including blocking or deleting them. Please note that if you disable certain cookies, parts of the website may not work as intended.

8. Data storage and retention

We keep your personal information only for as long as we reasonably need it for the purposes set out in this Policy, or as required by law (for example, tax or accounting obligations). The exact length of time may depend on factors such as:

Whether you still have an active relationship with us.
Whether we are required to keep records for legal, tax or regulatory reasons.
Whether retention is needed to resolve disputes or enforce our agreements.

When we no longer need your information, we will take reasonable steps to delete it or de-identify it.

9. How we protect your information

We know it takes courage to share your information. We use a combination of technical and organisational measures to help keep your data safe, including secure systems, access controls and only working with service providers who meet reasonable security standards.

However, no method of transmission over the internet or electronic storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

Payment processing

We use Stripe to process payments. Stripe handles payment information on our behalf and their systems process payment card details directly. We do not store full payment card numbers on our servers.

For details about how Stripe handles personal data, see Stripe's privacy policy: https://stripe.com/au/privacy.

10. Your rights and choices

We want you to feel calm and in control of your information. Depending on where you live and the laws that apply, you may have rights such as:

Access: to ask for a copy of the personal information we hold about you.
Correction: to request that inaccurate or incomplete information be updated.
Deletion: to ask us to delete your personal information, where it is no longer needed.
Restriction: to ask us to limit how we use your information in certain situations.
Objection: to object to certain types of processing, including direct marketing.
Withdrawal of consent: where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before actioning your request and may not always be able to fulfil a request where legal obligations require us to keep certain information.

11. Children’s privacy

Our website and services are designed for adults. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take steps to remove that information where appropriate.

12. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, services or legal requirements. When we do, we will update the "Last updated" date at the bottom of this page. We encourage you to review this Policy periodically so you know how your information is being cared for.

13. Contact us

If you have any questions, concerns or feedback about this Privacy Policy or how we handle your information, please contact us. We are committed to responding in a way that is calm, respectful and helpful.

The Wholesome Way
Email: [email protected]

Last updated: 6 March 2026